Scams cause significant emotional and financial harm across Australia, affecting individuals, families and communities. Often, it’s family members or close friends who first notice someone is being scammed.
If you think a loved one is being scammed, you may be the best person to help. However, the situation can be complex and emotional. It can be hard to know where to begin.
Scamwatch have developed guidance to help you provide support to someone who is being scammed.
What the guidance covers:
Help someone who is being scammed
This page explains how to recognise the signs that someone is being scammed, how scammers manipulate their victims, and what you can do to help.
It covers both emotional support and practical steps, making it a great starting point for anyone wanting to take action or support a loved one.
Red flags checklist for family and friends
This is a clear list of warning signs — from financial changes, to shifts in behaviour or communication. It’s useful for anyone who wants to recognise early signs and know when to intervene.
Conversation starters for family and friends
Knowing what to say, and what not to say, can make all the difference.
This guide includes simple, gentle ways to start the conversation. It highlights what to avoid, such as critical statements that may cause someone to become defensive and shut down. It’s useful for anyone unsure how to raise the topic with care.
Understanding how scammers manipulate your loved one
This page explains how scammers build trust, isolate people and use emotional tactics to control them. Understanding these techniques can help you approach the situation with greater empathy and patience.
Info from Scamwatch: Warning signs that your loved ones might need help
– Ongoing contact with a new person they haven’t met in person.
– An online friend or romantic connection has asked them for money or personal information.
– They’ve moved from a dating or social media app to an encrypted app.
– They’re “investing” with someone they’ve met online.
– Changes in behaviour or finances.
Some ways to use the new guidance
Share these pages with friends, family or your community to help more people support their loved ones.
Use the conversation starters to open up gentle, non-judgmental discussions with those you’re concerned about.
Stay safe from scams
1 – STOP. Take a moment before giving your money or personal information to anyone.
2 – CHECK. Make sure the person or organisation you’re dealing with is real.
3 – PROTECT. Act quickly if something feels wrong. Call your bank if you have transferred money.
To report scams and find more info go to Scamwatch.gov.au
