Everybody knows TeamViewer for its excellent remote connectivity software, and the company has made great strides in creating its own Frontline AR platform to enable the Industrial Metaverse at scale, now with added AI smarts, with Dr Hendrik Witt joining me on video to take a look at augmented reality’s newest views.

TeamViewer has grown to offer so much more than a fantastic remote connectivity experience, TeamViewer Remote, to provide personal or business tech support.

My video interview with TeamViewer’s Chief Product Officer, Dr Hendrik Witt, is embedded immediately below, after which the article for this video and other videos continues, so please watch, and read on to get a stack of useful context!

Founded in 2005, TeamViewer has been growing nicely since, and has been one of the successful disruptors into the remote connectivity space continuing to evolve and grow, adding easily scalable new capabilities and solutions into its suite of products and services.

On July 15, 2020, TeamViewer undertook a major acquisition, buying Ubimax, an expert in software, user interfaces, workflows and platforms for wearable computing devices, and which grew before TeamViewer to support 200 customers globally, with its Frontline AR platform becoming TeamViewer Frontline.

TeamViewer Frontline’s fine headline tagline is: “Empower your frontline team with industry-proven AR solutions”. It’s a platform that supports workers and workflows on the frontlines of so many industries, supercharged by AR, AI and a range of headsets, used on the shop floor of so many workplaces, in workshops, factories, warehouses, in retail, in the field, and even ready for a customer’s own staff to put on to get the most personalised live video-enabled support service you can get without a person physically turning up.

This includes the new AIStudio add-on, which lets companies combine the power of AI and AR to augment frontline workforces, and AiStudio giving you the possibility to design your own AI-powered industrial processes – all with no code, so you can improve workplace safety, increase shop floor efficiency, and bullet-proof quality assurance.

These AR headsets running on the TeamViewer Frontline industrial metaverse platform are becoming commonplace in many industrial spaces today, foreshadowing the way using intelligent connected headsets will become for consumers within the next 5 years. There’s continuous improvement, with the aforementioned AI smarts making the smooth working of workflows, enhanced safety and even better accuracy genuinely grow to even greater levels of productivity and efficiency.

Dr Hendrik Witt and his two cofounders started Ubimax in 2014, growing it so much it became a perfect fit for TeamViewer by 2020, allowing Teamviewer to move well beyond OS and software support to enabling customers to support anything, anywhere and anytime.

The excellent experience and results Ubimax obtained saw its CEO, Dr Hendrik Witt, announced as TeamViewer’s Chief Product Officer, with the appointment and acquisition literally turbo-charging TeamViewer to impressive new heights.

TeamViewer has become an undisputed leader in the digital industrial metaverse transformation of industry’s frontline, worker, field worker, support and other operations in a way that just wasn’t possible or being done before, with AR headsets and other wearable technologies. It is being done in a way that is not only genuinely revolutionary – but has now natural part of so many businesses who have embraced AR’s benefits, as these success stories demonstrate, https://www.teamviewer.com/en-us/success-stories/ while also taking advantage of data, predictive analytics, and other stats and records that are gathered that give companies a much more granular view and experience of their operations.

The company also offers TeamViewer Tensor, whose headline says you can “Scale, manage, and secure your enterprise remote connectivity experiences,” and that you can “Access, support, and manage any device, any employee across the globe, or an embedded device on the edge of your enterprise with ease.”

Embedded below is Dr Hendrik’s presentation on the Industrial Metaverse at the Collision conference in 2022, followed by a video interview that he did with me in the middle of last year:

Dr Hendrik Witt at Collision 2022:

Dr Hendrik speaking with Alex Zaharov-Reutt following a TeamViewer event in Perth during mid-2022:

Here’s Dr Hendrik’s LinkedIn post on the Vision Pro (also embedded at the end of this article).

Here’s a summary of the topics from the newest video interview at the top of this article:

  • I started by welcoming Dr Hendrick Witt back to the program, after which we started discussing the new Teamviewer Remote complete modernisation and redesign, while still keeping the earlier interface available for those who just want it to work the way it did before, while having the option to explore the new UI as desired.
  • Next, I asked Dr Hendrik about progress in Industrial Metaverse in the year since we last spoke, and advances within the TeamViewer Frontline platform since then, too.
  • We spoke about evolution in AR headsets, and the cadence of updates, whether it is year as in the consumer space, or favouring stability in the industrial world due to the need for consistency and slower change.
  • I asked about customers are using TeamViewer Frontline in ways that weren’t foreseen, or are otherwise pushing the envelope, after which we discussed the amazing development Apple’s Vision Pro headset represents, and how Dr Witt envisages TeamViewer taking full advantage of all its benefits.
  • Without giving away any secrets, Hendrik was able to hint at the direction the company’s industrial metaverse strategy was heading, and ended with his final message to the viewers of this article and the embedded videos!