Taking a cue from how easy it is to join online meetings, Teamviewer’s new web client goes further than ever before to bridge the gap between desktop and browser, with an intuitive new UI, streamlined interactions, mandatory account creation and increase transparency on incoming connections and better tools for IT professionals supporting and managing users and assets.
TeamViewer is the world’s best and most popular remote control software, and it has grown far beyond its humble beginnings to now even encompass the Industrial Metaverse, which you can see a short version thereof at this YouTube video from the Collision 2022 event:
And also at an event in Perth 2022 that I attended as a guest of Teamviewer:
The work Teamviewer has done with the Industrial Metaverse is incredible, bringing the benefits of modern technology right to front-line workers in the field, warehouse, workshop, mechanical, engineering, mining and energy and more – watch the two videos above to get a stunning example, and you can also see my report from last year at the F1 in Melbourne where Teamviewer was celebrating 10 years in Australia (it’s 11 years now) and showcasing its Teamviewer Frontline tech that would have only gotten even better since.
However, Teamviewer hasn’t forgotten what it is most well known for – its remote control software – and the next-generation of its massively popular Teamviewer app has arrived for the PC and Mac operating systems, and which is used by hundreds of millions of people worldwide.
Now newly renamed to “TeamViewer Remote“, the tech stack, usability and overall look and feel have been extensively reworked and modernised, while retaining TeamViewer’s popular and proven remote connectivity functionalities.
So, what are more details of all the improvements?
One of the main improvements is a new, more intuitive and modern interface. Customers deserve the most up to date user interface (UI) and streamlined interactions, whether for professional or personal use. As a result, TeamViewer Remote has redesigned the entire user experience.
A new web client bridges the gap between desktop and browser interactions and connections have been simplified so a session can be created in one click, as easy as joining any online meeting. In addition, transparency has been increased to support users in making the right decision to accept only legitimate connections.
For business customers, remote monitoring and management (RMM) has been added natively to give more functionality. RMM in TeamViewer Remote includes device monitoring, asset management, software deployment and patch management making the management of devices across a company seamless and efficient.
Dr. Hendrik Witt, chief product officer at TeamViewer, said: “TeamViewer’s best-known product became the global de facto standard for remote access and support, and we are committed to strengthening our lead in this space with the best quality solutions on the market.
“To continue to serve our subscribers, mostly small- and medium-sized businesses (SMBs) from all industries, and hundreds of millions of non-commercial users we have reimagined the product with the user journey in mind.
“Time poor individuals want to be able to support customers, colleagues and friends and family with one click, they want a modern interface that guides them through a connection, and most importantly they want to ensure connections are secure. TeamViewer Remote delivers all this via a browser in addition to a downloadable desktop app,” Witt continued.
As you’d expect, the underlying software architecture of Teamviewer Remote underwent a major renewal and key components have been redesigned in line with TeamViewer’s platform approach, with the goal of offering a single access to the entire TeamViewer product portfolio in the future.
Functionalities and add-ons that required a separate login, such as the remote management package, are now integrated and accessible through the same interface as TeamViewer Remote. TeamViewer will continue to enhance the new solution with more features in the future.
TeamViewer Remote is available for download for all new customers. All existing users of the remote access and support solution can choose to upgrade their existing installation to TeamViewer Remote for free or log into web client their existing TeamViewer credentials.
Back at the Perth Teamviewer event in mid-2022, I interviewed Dr Hendrik Witt, and also interview Emad Afghani, the MD of Teamviewer Australia.
I did mean to get these video interviews up months ago, so apologies to both gentlemen for the delay, but the information is still very relevant, and I will absolutely be seeking follow-up interviews with both in the near future.
Here is my interview from July 2022 with Dr Hendrik Witt, CPO of Teamviewer:
Here is my interview from July 2022 with Emad Afghani, MD of Teamviewer Australia:
